Política de envío

SHIPPING POLICY

JJB Reyes del Oro is committed to ensuring that your jewelry is carefully prepared, packaged, and shipped securely.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping

We currently ship within the United States. Shipping times may vary depending on the destination and shipping carrier.

Once your order has been shipped, you will receive tracking information so you can follow the status of your package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery times and delays are outside of our direct control. If your package is delayed, lost, or marked as delivered but cannot be located, please contact us so we can assist you with the appropriate next steps and carrier claim process when applicable.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery and provide photos of the package and item so we can review the situation.

Contact Us

For questions regarding shipping or your order, please contact us at:

JJB Reyes del Oro
Email: jjbreyesdeloro@gmail.com